This policy ensures that every product you receive from us is fresh, uncontaminated, and of the highest quality. We appreciate your understanding and encourage you to reach out to our customer service team if you have any questions or concerns before making a purchase. Our team is always here to assist you in making the right choice and ensuring your satisfaction with every order.
We stand by the quality of our products and are committed to ensuring your complete satisfaction. If, for any reason, you are not satisfied with your purchase, you can request for exchange/return of the product within 7 days of purchase.
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@mynatural.org.
Sale items
Only the price at the time of your buying of the product/Invoice pricing will be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@mynatural.in for further exchange procedure.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: customercare@mynatural.in.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at customercare@mynatural.in for questions related to refunds and returns.
